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Ordering and Shipping Online

At the end of the ordering process, you are invited to click on the ‘Pay’ button, which will confirm your order. Once you have placed your order you will receive an email to confirm that your order has been received and payment has been processed. If you do not receive a confirmation email within 24 hours of placing your order please contact [email protected].

When your order has been dispatched you will receive another email with the estimated time of delivery 

Delivery

All orders received will be dispatched the next working day for standard delivery. (Depending on stock availability and/or order confirmation). Orders are processed and shipped on working days only (Monday through Friday, excluding public holidays). During promotional periods please allow up to 2 business days for your order to be processed and shipped. All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order hidden at the address.

For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details.To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct.

Australian & New Zealand Orders

  • Retail Orders  - Shipping is FREE for all orders over $50, otherwise a flat rate of $5.95 applies to Australian orders and $14.95 AUD to New Zealand orders;
  • Professional Orders - Shipping is FREE for all orders over $250, otherwise a flat rate of $14.95 applies to Australian orders;
  • All orders are sent via courier and are fully trackable;
  • It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection;
  • All orders are dispatched by the next business day and delivered within 2-5 business days in Australia and 7 days in New Zealand. Please note that delivery to WA, TAS, NT and regional areas may take up to 7 business days.

 

International Orders (Rest of the world)

  • Shipping is FREE for all orders over $100 AUD, otherwise a flat rate of $15 AUD applies;
  • All orders are sent via Registered International post which means the item is fully trackable and will need to be signed for;
  • All orders are dispatched by the next business day and delivered within 7-12 business days (please note delivery to South Africa and South America may take up to 30 business days);
  • There may be the occasional customs or courier delay which could affect the delivery timeframe.

 

The data registered by the bondisands.com website in respect of an order will be conclusive proof of the whole of the transactions conducted between Bondi Sands and its customers. In the event of a dispute between Bondi Sands and its customer about an order made on the bondisands.com website, the data registered by Bondi Sands will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact [email protected]

 

 

 

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